Frequently Asked Questions FlexAuto

FlexAuto is more than a car leasing company. It’s the new way to use and own a car, by offering the “full” leasing package of services, bundled with absolute flexibility regarding the duration of the contract and the possibility of ownership at any time. FlexAuto is the car you want, for as long as you want it.

FlexAuto has only a very small FlexDeposit, which under circumstances can be refunded to you, with no security deposit and absolute flexibility for the duration of the usage of your car. With FlexAuto, you can choose the car that fits your needs, receive it in approximately 20 business days, and keep it for as long as you want.

At a fixed, all-inclusive monthly rate, without hidden costs or charges, you can use your FlexAuto and be completely at rest about the future. Additionally, you can purchase your FlexAuto at any point in time.

With FlexAuto you can simply choose one of the cars on our website and declare interest either through this form or by reaching out to our customer care team via phone or through email.

Thereafter, you simply upload your driver’s license and pay the car’s FlexDeposit as well as the first month’s payment and you can pick up your FlexAuto at the indicated location within approximately 20 business days.

Yes, you can return your car at any time, with a 20 business days notice period, without any additional charges or hidden expenses.

A FlexDeposit equals twice the car’s monthly installment and is paid together with the first month payment. It can be refunded to you under the following circumstances:

I) In the form of a discount for your next FlexAuto, if you have kept your current FlexAuto for more than 24 months.

II) After returning your current FlexAuto, if you have kept it for more than 36 months.

III) In form of a discount for the purchase of your FlexAuto, should you decide to buy it.

We want to build a relationship of trust with you and make owning and using a car as accessible as possible. Therefore, we don’t have a security deposit.

Furthermore, there is also no advance payment, only the car’s FlexDeposit.

Yes. FlexAuto provides brand new cars in excellent condition. We also offer some used cars in pristine condition.

Barely at all - from the moment you pay the car’s FlexDeposit, you will receive it in approximately in less than a month.

Yes, our customer care associate will advise you about alternative payment options that we offer.

No, at FlexAuto the price you see on our website is the price you get - no fees or charges.

Anyone who has the required license, can drive FlexAuto. Should you however be younger than 23 years old, expect a small surcharge (variable by car), in order to cover the increased insurance cost.

As soon as you have decided on the FlexAuto you want, you pay the first monthly rental fee and the FlexDeposit. To keep using your FlexAuto, you have to keep submitting your payment once a month 10 days in advance before your next rental period starts.

For example, if your initial rental period starts on the 20th of December, you will submit your next month’s payment again on the 10th of January for the rental period starting on the 20th of January.

If you haven’t paid on the agreed upon date, you will receive an email reminder. If you haven’t then submitted the payment that is due within 3 days, you will be contractually obliged to return your FlexAuto.

No, there is no strict limit on how much you are allowed to drive your FlexAuto.

If you however wish to drive more than the 18,000 km of included allowance per year (cumulatively over the duration of your lease), there will be a fee (varying by car) per additional kilometer driven to cover our extra repair and depreciation costs.

Yes. You are responsible for using your car correctly, as well as for daily care, however we take care of maintenance and repairs. Therefore, you are also responsible for wear and tear. However, our expectation is that when and if you return your FlexAuto, the signs of wear and tear are in line with what would be expected from regular usage at that point in time. For any additional damage caused during your usage, we will have to invoice you for possible repairs, which we of course wish to avoid.

Of course you can. FlexCar gives you the opportunity to purchase your car at any time you decide to do so. You can enquire your FlexCar agent about the corresponding purchase price for your FlexCar. Additionally we grant you your FlexDeposit as a discount if you wish to buy your car.

Of course. If you are interested in more than 2 cars however, we ask that you contact us via email, so that we can tailor an offer suitable to your company’s needs.

Yes, of course. You can subtract the expense from your total income. Your accountant will happily help you out in this matter.

Your lease is of unlimited duration - you can keep your FlexAuto for as long as you wish.

If you no longer need or want your FlexAuto, you can simply return it to the point where you picked it up, without any extra charge. Simply give us a 20 business days notice.